FAQ

▼ Do I need to register an account to shop?

Friends can log in as a guest to purchase. But you need to register an account to check out faster and enjoy the following services :
・Save your address and payment information to check out faster next time
・Track your orders and manage your order history
・Surprising on-sale activities for members only!

 

▼ How to change my password or member profile?

To protect your shopping rights, please be sure to provide correct personal information.
If you forget your password, please click "Forgot password" on the【Login】to get an email to reset your password. If you have any questions, or want to change or delete member profile. Please leave your questions on【Contact Us】, or send us a message to yusworldstore@gmail.com , we will aim to get back to you as soon as possible.

 

▼ What’s the minimum purchase for free shipping?

Registered account on YU'S WORLD STORE official website. Free Taiwan shipping with a single net purchase over $2000TWD in total.

 

▼ Can I cancel or make any change after the order is made?

It is not able to change the product or quantity since all orders are processed automatically by the system. Therefore, please ensure that the product and quantity selected are correct before placing an order.
If any alteration or cancellation is needed, please contact us immediately and request a return, we will aim to get back to you as soon as possible. For details, please check out our【RETURN & EXCHANGE】.

 

▼ How to change the delivery address after I place my order?

If the order status shows "Unfulfilled", please contact us immediately and we can assist you in changing the delivery address.

 

▼ What if I receive the incorrect or missing product?

If there are any questions or problems with your order, please contact us within 7 days of receiving your order.
We provides 7 day cooling-off period for resend, return or exchange products. For details, please check out our【RETURN & EXCHANGE】.

 

▼ What is your return policy?

YU'S WORLD STORE ONLINE SHOP provides 7 day cooling-off period for return or exchange products. Please contact us within 7 days of receiving your order, informing "your name, contact number, order No., item details and the reasons why you need a return or exchange" to  yusworldstore@gmail.com .
For details, please check out our【RETURN & EXCHANGE】.

 

▼ What payment methods do you accept?

We accept the following payment methods:
　・Credit card online

 

▼ How long does it take to receive my order?

Once the transaction has been done, a confirmation email will send out. And your order will be delivered within five working days unless the following special conditions occurred: appointed delivery time specified by the customers, payment failure, wrong deliver address or contact number, or any force majeure like typhoon, earthquake or any kind of natural disaster. You can also check your order status on【My Account / Orders】.

 

▼ How to track my order?

Friends can check the order status on【My Account / Orders】. If the order status shows "Fulfilled", you will get the tracking number at the same time. Please enter your tracking number on express delivery company websites to track your order.
The companies we use are as follows: Chunghwa Post, 7-11 E-tracking,FamiPort, SF EXPRESS.

 

▼ About the shipping method

We mainly provide the following shipping methods:
・In Taiwan: Chunghwa POST (shipping rate from $80TWD), 7-11 Store (shipping rate from $65TWD)
・China, Hong Kong and Macau: Chunghwa POST (shipping rate based on the actual weight), SF EXPRESS (pay S/H on arrival)
・Other countries and regions: Chunghwa POST International Parcels (shipping rate based on the actual weight)
For more information, please check out our【SHIPPING INFORMATION】.

 

▼ Do I need to pay import tax or duties?

The shipping charge does not include any import tax/duty or insurance. For more information, please check out our【SHIPPING INFORMATION】.